Overview

In the unusual event you experience a BLE disconnected or offline error in Mobius, please ensure you are within BLE range of your aquarium and follow the steps below to troubleshoot.  Additional device-specific advanced steps are provided below should the issue persist after following the basic troubleshooting.

Basic Troubleshooting Steps:

1. Quit the Mobius app
2. Power cycle all Mobius controlled devices (disconnect from power for 30 seconds)
3. Open the Mobius app and select your desired tank 

iOS Devices:

1. Quit the Mobius app
2. Open the "Settings & Privacy" on your phone settings
3. Ensure "Location Services" is enabled
4. Now select "Bluetooth" while still in the 'Settings & Privacy" 
5. Select "Mobius" and "On"
6. Open the Mobius app and select your desired tank 

Android Devices:

1. Quit the Mobius app
2. Open the "Settings" app
3. Select "Location Services" then "On"
4. Now select "Connection" while still in "Settings"
5. Select "Location Settings" then ensure "Mobius" is "Enabled"
6. Open the Mobius app and select your desired tank

Should your Vectra/VorTech still show disconnected, it will require a reset. Please note you would lose your settings by proceeding with the steps below. 

1. In the Mobius app, select "Select Tank" then swipe left over the tank you would like to delete. 
2. On the Controller, press, and hold the Mode & Set button until the dial begins flashing red/white/blue
3. Press, and hold the Mode button until the dial begins flashing red/purple
4. Press, and hold the Set button until the controller resets and is solid green
5. Open the Mobius app and select the "+" button to locate your VorTech/Vectra