In order to have a Vectra sent in for service, start by creating a Return Material Authorization here
From there, please remove any additional plumbing components from your Volute and drain all the water from your motor. Now dry, package the motor, controller and power supply safely. Ship your Vectra to our facility per the instructions included with your RMA. You may choose any courier and we always recommend a shipping method that includes tracking. Once we've inspected your Vectra one of our service technicians you with next steps.