In order to have a Vectra or any other EcoTech Marine product sent in for service, start by creating a Return Material Authorization here
Please remove any additional plumbing components from your Vectra Volute and drain all the water from your motor. Once dry, package the Motor, Controller, and Power Supply safely. Ship your Vectra to our facility per the instructions emailed with your RMA. You may choose any courier and we always recommend a shipping method that includes tracking. Once we've inspected your Vectra, one of our service technicians will contact you regarding the next steps.