Here's what to do if you see an "Offline Mode" message in the Mobius app.
Check the website
Check the Mobius website to see if there’s an outage.
Make sure that your device is connected to the internet
Use any web browser to connect to any website. If nothing loads, use another device on the same network to see if it can connect to any website. If no other devices can access the internet, turn off your Wi-Fi router, then turn it on again to reset it. If you still can’t connect to your Wi-Fi network, contact your internet provider for more help.
If you use cellular service to connect to the internet, make sure that you have cellular data turned on for the app that you're using. To do this, open the Settings app, tap Cellular, then turn on Cellular Data.
Update your software
Update to the latest version of iOS or Android. Then try to connect again.
Check the date and time
Make sure that the date and time on your device are set correctly for your time zone.
If the date and time are incorrect, update them or turn on the option to set date and time automatically.
If you still can't connect
If you tried all of the above steps and you still can’t connect, contact Support.